We cannot guarantee that we will remove all spots or stains. There are substances that can permanently damage or discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. Our master technicians will try to determine if this is the case prior to cleaning but they are not always able to determine this before attempting to remove the spots. However, we always stand behind our service and will return for a re-clean of any we cleaned that are of concern – simply call us (0000-000-000)
within 24-36 hours of the original service.